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The case of I/M Vladislav Kiriakov

2023-11-06

Georgian Competition and Consumer Agency as a result of evaluating and studying the circumstances of the case, presented evidence, established the fact of violation of the Law of Georgia "On Protection of Consumer Rights" by I/M Vladislav Kiriakov.

As a result of the investigation, it was established that the reference (food) menu in the facility belonging to I/M Vladislav Kyriakov is prepared and located only in a non-state language, therefore, customers entering the food facility do not have the opportunity to receive information in the state language, clearly and comprehensibly.

According to the decision of the agency, the trader was ordered to comply with the requirements of the relevant article of the law within 1 (one) month.

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The case of "Daria" LLC

2023-11-06

As a result of evaluating and studying the circumstances of the case, the presented evidence, Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by "Daria" LLC.

As a result of the investigation, it was established that in the facility belonging to "Daria" LLC, the reference (food) menu is prepared and located only in a non-state language, therefore, customers entering the food facility do not have the opportunity to receive information in the state language, clearly and comprehensibly.

According to the decision of the agency, the trader was ordered to comply with the requirements of the relevant article of the law within 1 (one) month.

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The case of "Invest in Georgia" LLC

2023-11-06

As a result of evaluating and studying the circumstances of the case, the presented evidence, Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by "Invest in Georgia" LLC.

As a result of the investigation, it was established that in the facility belonging to "Invest in Georgia" LLC, the reference (food) menu is prepared and located only in a non-state language, therefore, customers entering the food facility do not have the opportunity to receive information in the state language, clearly and comprehensibly.

According to the decision of the agency, the trader was ordered to comply with the requirements of the relevant article of the law within 1 (one) month.

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The case of "Grand Light" LLC

2023-11-06

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by "Grand Light" LLC. In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the basic obligation to provide information to the customer in the trading facility and the obligation to replace/repair/return the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of "Liten Trii" LLC

2023-11-06

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by "Liten Three" LLC. In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the basic obligation to provide information to the customer in the trading facility and the obligation to replace/repair/return the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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JSC "Every USA Group" (USA2GEORGIA) case II

2023-11-01

Georgian Competition and Consumer Agency in order to protect the rights of consumers, established the fact of violation on the part of JSC "Every USA Group" (USA2GEORGIA). The issue concerns - the company's failure to provide the necessary information to the user on time, the implementation of unfair standard conditions and misleading unfair commercial activities manifested by inaction. In the process of studying the mentioned case, the agency established the form and periodicity of providing the necessary information to the user.

According to the decision of the agency, the trader was ordered to restore the violated rights of consumers within one month and to adjust his trading policy to the requirements of the law.

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The case of I/M Vladimir Rziankin

2023-10-26

Georgian Competition and Consumer Agency established the fact of violation of the Georgian Law "On Protection of Consumer Rights" by Mr. Vladimir Rziankin. In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the main obligation to provide information to the customer and the obligation to replace/repair/return the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of "Grand Electronics" LLC

2023-10-26

Georgian Competition and Consumer Agency established the fact of violation of the Georgian Law "On Protection of Consumer Rights" by "Grand Electronics" LLC. In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the main obligation to provide information to the customer and the obligation to replace/repair/return the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of "Pixel Touch" LLC

2023-10-19

Georgian Competition and Consumer Agency in the direction of the protection of consumer rights, established  the fact of violation of the conditional obligation contract to "Pixel Touch" LLC (PixL MobI - Pixel Mob). The issue refers to - in the part of informing the customer, on the part of the merchant, the improper implementation of the communication trade policy both during on-site trading and through the Facebook page.

Accordingly, according to the agency's decision, the trader was ordered to restore the violated rights of consumers within one month and to adjust his trade policy to the relevant requirements of the law.

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The case of "Im Group" LLC

2023-10-17

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia "On Protection of Consumer Rights" by "Im Group" LLC. In particular, as a result of studying the circumstances of the case, it was confirmed by the seller - the fact of violation of the obligation to provide information to the customer and the deadline for the delivery of goods.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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