The Georgian Competition and Consumer Agency has released its consumer rights protection results for the first nine months of 2025.
Over the first nine months of 2025, the Agency received 996 applications and handled 2 940 calls, representing a 55% increase in applications compared to the same period last year.
During the reporting period, the Georgian Competition and Consumer Agency (GCCA) identified 128 violations of consumer group rights in 198 cases. Due to non-compliance with obligations imposed by the GCCA, 63 traders were fined in 106 cases, with total penalties amounting to 114 283GEL. For consumer protection, 122 commitment agreements were signed in 135 cases, where traders committed to modifying their internal business policies and restoring the rights of affected consumers who suffered due to unfair business practices.
Of the applications received, 65% were related to online trading, while 35% concerned in-person purchases. According to regions, Tbilisi continues to lead with 79%, followed by Adjara with 5%, Imereti 5%, Kakheti 2%, Kvemo Kartli 2% and other regions.
Based on nine-month data, the demand for a refund is 329, the repair or replacement of defective items is 323, 169 for restoring the right to a defective service, 67 for items delivered within the specified time frame, 34 related to the prohibition of misleading practices, and the rest is 74.
According to the statistics, by sector, 70% is the wholesale and retail sector, transport and warehousing 10%, the arts, entertainment, and recreation sector accounted for 3%, and other activities represented 17% of the total.
