The Law of Georgia on Electronic Commerce has been fully implemented since 2024. Within its legislative powers, the Georgian Competition and Consumer Agency implement protection of consumer’s rights (service recipients), prevents violations and restores violated rights, detects facts, and responds appropriately in the case of a violation. As a result, both legal and physical individuals have the right to submit a complaint to the Agency in case of violation of the legislation.
E-commerce is the supply of services to consumers via trading platforms. Furthermore, the primary goal of the law is to protect the rights of trading platform consumers in the process of electronic commerce, as well as to define the rights and duties of intermediary service providers (trading platforms), etc.
Despite the Law of Georgia on the Protection of Consumer Rights, the Law of Georgia on Electronic Commerce the recipient of the service can be both a natural person and a legal entity.
Before concluding the contract, the service provider has to provide all required information to the service recipient in a clear, complete, and comprehensible way, including in the state language. Among them are crucial details for concluding an electronic contract, such as the company name, legal form, contact information, identification number, and etc.
In case of violation contact the Competition and Consumer Agency at 598 05 4422 or consumer@gnca.gov.ge.
