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The case of LLC "West Group"

2024-05-22

Georgian Competition and Consumer Agency has established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by LLC "West Group" (S/N 405433847). In particular, as a result of the evaluation and study of the circumstances of the case and the presented evidence, the following facts were confirmed: the existence of unfair standard conditions in the merchant's trade policy, untimely performance of services and misleading unfair commercial activity expressed by inaction.

Accordingly, according to the agency's decision, the trader was ordered to restore the violated rights of consumers within 1 month and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of the individual Niniko Godibadze

2024-05-15

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia "On Protection of Consumer Rights" by the individual Niniko Godibadze (P/N 01005037214). In particular, as a result of studying the circumstances of the case, it was confirmed: on the part of the merchant - the fact of violation of the main obligation to provide information to the consumer.

Accordingly, according to the decision of the agency, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of LLC "Sunline"

2024-05-02

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by LLC "Sunline" (S/N 445435770).

In particular, according to the agency's decision, the fact of violation of the basic obligation of the trader to provide information to the consumer, the right to refuse a distance contract and/or an off-the-shelf contract, as well as the obligation to supply goods according to the conditions stipulated in the contract was confirmed.

Accordingly, within a period of 1 month, the trader was instructed to restore the violated rights of consumers and to adjust his trade policy to the requirements of the relevant articles of the law.

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The case of "Saturn" LLC (online store - "VELI.store")

2024-05-02

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by LLC "Saturn" (S/N 405430494) (online store - "VELI.store"). In particular, as a result of the evaluation and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the basic obligation to provide information to the consumer, the right to refuse the distance contract and/or the contract concluded outside the field, and the obligation related to the replacement/repair/return of the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of "Inex Group" LLC

2024-05-02

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia "On Protection of Consumer Rights" by "Inex Group" LLC. In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: the existence of unfair standard conditions in the merchant's trade policy, non-standard performance of services, violation of the basic obligation to provide information to the customer and the facts of misleading unfair commercial activity expressed by action and inaction.

Accordingly, according to the agency's decision, the trader was ordered to restore the violated rights of consumers within 1 month and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of “Dilsi” LLC

2024-05-02

Georgian Competition and Consumer Agency has established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by Dils LLC (S/N 442264292). In particular, as a result of studying the circumstances of the case, it was confirmed: on the part of the merchant - the fact of violation of the main obligation to provide information to the consumer. In addition, it has been proven that the trader is engaged in misleading commercial activities by omission.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of P/P Salome Khaduri

2024-04-22

Georgian Competition and Consumer Agency has Established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by P/P Salome Khaduri (P/N 50401004482) (Instagram shop "dimaris_boutique").

In particular, according to the agency's decision, the fact of violation of the basic obligation of the trader to provide information to the consumer, the right to refuse a distance contract and/or an off-the-shelf contract, as well as the obligation to supply goods according to the conditions stipulated in the contract was confirmed.

Accordingly, within a period of 1 month, the trader was instructed to restore the violated rights of consumers and to adjust his trade policy to the requirements of the relevant articles of the law.

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The case of "Vanmol" Ltd

2024-04-18

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by "Vanmol" LLC (S/N 406382150).

In particular, according to the agency's decision, the fact of violation of the basic obligation of the trader to provide information to the consumer, the right to refuse a distance contract and/or an off-the-shelf contract, as well as the obligation to supply goods according to the conditions stipulated in the contract was confirmed.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of “i Market” Ltd

2024-04-18

Georgian Competition and Consumer Agency has established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by "I Market" LLC (S/N 400340564).

In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the main obligation to provide information to the customer and the obligation to replace/repair/return the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

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The case of I/M Tamta Somkhishvili

2024-04-17

Georgian Competition and Consumer Agency established  the fact of violation of the Georgian law on the protection of consumer rights by Mr. Tamta Somkhishvili(Facebook page, "BEstore-online shop").

In particular, as a result of studying and evaluating the circumstances of the case and the presented evidence, the fact of violation of the basic obligation to provide information to the customer and the obligation to replace/repair/return the defective item was confirmed by the merchant in the case of remote trading.

Accordingly, according to the decision of the agency, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the law.

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