Georgian Competition
and Consumer
Agency

Georgian Competition and Consumer Agency established the fact of violation of the Georgian Law "On Protection of Consumer Rights" by "Forsa" LLC. In particular, as a result of the evaluation and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - violation of the main obligation to provide information to the customer and the obligation arising from the service contract.

By the same decision, in the field of international transportation of parcels, a condition was considered unfair, during which the carrier is authorized not to hand over the parcel to the customer if the customer has paid the price of the package, but another package has been received in his name, the price of which the customer has not paid.

Also, the agency considered aggressive commercial activity, in particular, "inertia selling" action, during which the customer did not want to transport the package from abroad, although the carrier still brought it and demanded the customer to pay the cost of the shipment.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia "On Protection of Consumer Rights" by Nugzar Kurbanov (P/N 01111104533). In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the main obligation to provide information to the customer and the obligation to replace/repair/return the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by "Global Travel" LLC. In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the violation of the main obligation to provide information to the customer and the obligation arising from the service agreement.

By the same decision, it was explained that in consumer relations (tourist services) for the purposes of the service contract, the person who sells or offers for sale to the customer a package of services created by the tour operator should be considered an intermediary.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by Lasha Javshanashvili (commercial page Basketballshop on Facebook). In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the main obligation to provide information to the consumer, the obligation to supply the item and replace/repair/return the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

Georgian Competition and Consumer Agency established the fact of violation of the law of Georgia "On Protection of Consumer Rights" by Ms. Tamila Janjghava.

In particular, according to the agency's decision, the fact of violation of the basic obligation of the merchant to provide information to the consumer, the right to refuse a distance contract and/or an off-market contract, as well as the obligation to replace/repair/return a defective item was confirmed. Accordingly, within one month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

Georgian Competition and Consumer Agency in order to protect consumer rights, established the fact of violation on the part of "9 Dragons Imperia" LLC (S/N 405547029) ("Nita Travel"). The issue concerns - the company's failure to provide the necessary information to the user on time and insufficient service.

According to the decision of the agency, the trader was ordered to restore the violated rights of consumers within one month and to adjust his trading policy to the requirements of the law.

Georgian Competition and Consumer Agency established the fact of violation of the Law of Georgia on "Protection of Consumer Rights" by LLC "Filka" (S/N 405427685). In particular, as a result of the assessment and study of the circumstances of the case and the presented evidence, it was confirmed: on the part of the merchant - the fact of violation of the main obligation to provide information to the customer and the obligation to replace/repair/return the defective item.

Accordingly, according to the agency's decision, within 1 month, the trader was ordered to restore the violated rights of consumers and to adjust his trading policy to the requirements of the relevant articles of the law.

As a result of evaluating and studying the circumstances of the case, the presented evidence, Georgian Competition and Consumer Agency established the fact of violation of the Georgian Law "On Protection of Consumer Rights" by Maria Kalustiani.

As a result of the investigation, it was established that the reference (food) menu in the facility belonging to I/M Maria Kalustiani is prepared and located only in a non-state language, therefore, customers entering the food facility do not have the opportunity to receive information in the state language, clearly and comprehensibly.

According to the decision of the agency, the trader was ordered to comply with the requirements of the relevant article of the law within 1 (one) month.

As a result of evaluating and studying the circumstances of the case, the presented evidence, Georgian Competition and Consumer Agency established the fact of violation of the Georgian Law "On Protection of Consumer Rights" by Mr. Alexander Vasilev.

As a result of the investigation, it was established that the reference (food) menu in the facility belonging to I/M Aleksandr Vasilev is prepared and located only in a non-state language, therefore, customers entering the food facility do not have the opportunity to receive information in the state language, clearly and comprehensibly.

According to the decision of the agency, the trader was ordered to comply with the requirements of the relevant article of the law within 1 (one) month.

Georgian Competition and Consumer Agency as a result of evaluating and studying the circumstances of the case, the presented evidence, established the fact of violation of the Law of Georgia "On Protection of Consumer Rights" by Mr. Andrei Kharbedia.

As a result of the investigation, it was established that the reference (food) menu in the facility belonging to I/M Andrey Kharbedia is prepared and located only in a non-state language, therefore, customers entering the food facility do not have the opportunity to receive information in the state language, clearly and comprehensibly.

According to the decision of the agency, the trader was ordered to comply with the requirements of the relevant article of the law within 1 (one) month.