Georgian Competition
and Consumer
Agency

The Georgian National Competition Agency in favor of the consumer, completed the case study and signed a commitment agreement with the shipping company “Postalon”. The company has made an obligation to change its internal policy and to restore the rights of those consumers who allegedly suffered damages due to the trader’s policy in the past.

As a result of studying the circumstances of the case, it was determined that there were problems with the delay and loss of packages sent from the United States of America. According to the decision of the Agency, within the framework of the commitment agreement, the company was instructed to: 

1. to write the terms and conditions, how many days overdue from the initially determined date will be considered an unreasonable delay of the parcel;


2. In case of delay of the parcel, provide information to the consumer in advance, individually, clearly, and understandably in the state language of Georgia;


3. Implement the determination of the term of the parcel and in case the consumers rights are violated the company shall compensate for the damage;


4. To determine in detail the procedure for properly handing over the parcel to the seller's office located abroad, including - the person/persons who will be responsible for handing over the parcel, etc.

In accordance with the commitment agreement signed between the Agency and the trader:

- The company made the commitment to fully compensate the consumers for the cost of the allegedly lost parcel and the cost of transportation.

- The consumer should determine the method of refund - on the personal bank account or overdraft on consumers personal profile balance.

The decision made by the Competition Agency of Georgia covers the group of consumers who purchased parcels from June 1, 2022 and specified company "Postalon" as the shipping company.

The trader will compensate the damages in the case of submitting a claim and providing the relevant documents/information in accordance with the established procedure. The application must be completed by June 24, 2023.

In case of non-fulfillment of the commitment agreement signed between the National Competition Agency and the trader, the Agency will act within the scope of the powers granted by the legislation.